Terms & Conditions

Welcome to Impulse Media Lab. These Terms & Conditions (the “Terms”) govern the relationship between you (the “Client”) and Impulse Media Lab (“Impulse Media Lab,” “we,” or the “Company”) regarding your use of impulsemedialab.com and your engagement of our content strategy and creation, branding, web design, photography, video, SEO, paid advertising, and AI-powered CRM platform services (the “Services”). By engaging or using the Services, you agree to these Terms.

1. Services

Impulse Media Lab will provide the Services described in the proposal, quote, plan, or package selected by the Client. The specific scope, deliverables, and timelines will be defined in writing for each project.

2. Booking and Payments

• To book and begin a project or package, the Client must make the agreed payment per the selected proposal or plan.
• Subscription services (including the CRM platform, with plans from $97 to $1,500 per month) are billed on a recurring basis (monthly unless stated otherwise) until canceled per the Cancellation section.
• Any additional work, deliverable, or service outside the agreed scope will be quoted separately and must be paid before it is performed.
• Prices may be subject to applicable taxes.

3. Client Responsibilities

The Client agrees to provide, in a timely manner, the information, access, materials, logos, copy, approvals, and content needed to perform the Services. Client delays in providing these items may affect delivery timelines and are not the responsibility of Impulse Media Lab. The Client represents that it owns the rights to all material it provides to us.

4. Process, Questionnaire, and Communication

Depending on the service, the Client may receive an intake questionnaire and/or a kickoff call to define goals, clarify questions, and organize the work. Official project communication, including change requests, will take place through the email address designated by Impulse Media Lab.

5. Delivery and Timelines

Delivery timelines are agreed per project and begin once payment and all required Client materials have been received. If the Client requests express delivery, it will carry a surcharge and requires a prior quote.

6. Revisions and Changes

Unless the proposal states otherwise, each deliverable includes one (1) set of revisions. This means the Client may request as many changes as desired within a single batch. If a second batch of changes is required, it will be quoted separately. Change requests must be submitted in writing within ten (10) days of delivery; after that period the material is deemed accepted.

7. Cancellations and Rescheduling

• Scheduled sessions or bookings (e.g., recordings, photography, or meetings) must be rescheduled at least 48 hours in advance to avoid penalties. Cancellation or rescheduling with less notice may incur a penalty charge.
• Subscriptions may be canceled per the plan’s terms; cancellation stops future renewal but does not create refunds for periods already billed.

8. Refund Policy

Due to the nature of the Services and in order to offer our pricing, no refunds are issued once work or the subscription period has begun, unless otherwise required by law or expressly agreed in writing.

9. Deliverables, Intellectual Property, and Promotional Use

“Deliverables” means the final, finished, and approved content for example, the final edited video, the final edited photographs, or the final design or asset delivered in the agreed format— and does not include raw or source materials (unedited footage, RAW files, editing projects, layers, outtakes, or working files), unless agreed in writing and, where applicable, for an additional fee.

Unless otherwise agreed in writing, once a project is paid in full, the Client receives a license to use the final deliverables for their intended purpose. Impulse Media Lab retains ownership of working files, raw materials, templates, processes, and methodologies used to create the deliverables. Impulse Media Lab may display completed work in its portfolio and promotional materials unless the Client requests otherwise in writing. Logos and brand materials provided by the Client remain the Client’s property; custom animations, personalizations, or special designs may carry an additional cost.

10. Advertising Results and Third Parties

SEO and paid advertising Services depend on third-party platforms (such as Meta, Google, and TikTok) and factors outside our control. Impulse Media Lab will apply professional practices but does not guarantee specific results, rankings, reach, leads, or return on investment. The Client is responsible for the paid media budgets owed to those platforms.

11. Accounts and CRM Platform

The Client is responsible for maintaining the confidentiality of its credentials and for all activity on its account. Access to the CRM platform is conditioned on the subscription remaining paid and current. Impulse Media Lab may perform maintenance or updates that occasionally interrupt the service.

12. Confidentiality

Both parties agree to protect confidential information shared during the relationship and not to disclose it to third parties without authorization, except as required by law.

13. Limitation of Liability

To the maximum extent permitted by law, Impulse Media Lab shall not be liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Impulse Media Lab’s total liability arising from these Terms shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

14. Warranties

The Services are provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Termination

Either party may terminate the relationship as agreed in the proposal. Failure to pay may result in suspension of the Services and withholding of deliverables until payment is brought current.

16. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law principles. Any dispute shall be submitted to the competent courts located in Florida.

17. Changes to These Terms

We may modify these Terms at any time. The current version will be posted on the Site with its update date. Continued use of the Services constitutes acceptance of the changes.

18. Contact